When you’re applying for a traditional job, the job listing will tell you a lot about whether you’re qualified. When you’re thinking about becoming your own boss, you’re the one who must make that judgment call, which can feel like a daunting task. How does your work experience translate to the world of franchising? Today, we’re going to look at why a customer service background can create franchising success.
You’re a People Person
Business format franchises are almost always customer-facing. Yes, you’ll need to become an expert in your company’s products or services, but it’s equally important that you care about the people paying for them.
If you’ve already worked in the customer service industry, you know how to prioritize the customer’s needs. You have the patience to help them find the solution to their problem and the diligence to answer their questions. You’re adept at building the lasting relationships that are endlessly valuable to any business because as a people person, you genuinely enjoy participating in your local community.
You Thrive While Multitasking
Having worked with customers in the past, you know that customer service involves wearing different hats. Some days, you may be the person restocking products or providing the services. Other days, you may be working on advertising or merchandising.
Opening a franchise is a complex process with a lot of moving parts, especially when it involves operating a brick-and-mortar location. Whether you take a front-of-house role or prefer to be behind the scenes, that experience with multitasking will help you ensure that everything stays on track.
You Understand That Numbers Aren’t Everything
Working your way up from customer service to business ownership has a distinct advantage over starting in a leadership role. Without customer service experience, it’s easy to measure success based on profits alone. With customer service experience, you know that profits only tell half the story.
It’s no secret that to thrive, businesses need a healthy mix of new and repeat customers. To secure the former, you need to build a stellar reputation. To build the latter, you need to provide the best service possible to every customer, every time they walk through your door. Creating a welcoming environment takes a different set of skills than balancing a spreadsheet, and you’re prepared to do both.
Bonus: You Have Management Experience
Maybe you worked in the customer service industry long enough to take on a management role. While this isn’t a must to become a franchisee, it can be a huge bonus. Management means that you have hands-on experience with tasks like scheduling, delegating, and mediating, all of which will help you run a team of employees.
Are you ready to take your customer service experience and transform into a business owner? Discover All Dogs Unleashed franchising opportunities to see if we’re the right fit.